SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
For orders from our online shop, delivery charges are $2.99 for orders under $50. If your order is over $50, shipping is free. You can also choose express shipping at checkout for a faster delivery option.
How long will delivery take?
Standard delivery typically takes 2-7 days after your order has been dispatched. If you need your order sooner, you can select express shipping at checkout for faster delivery. We strive to process and ship orders as quickly as possible!
What exactly happens after ordering?
The order is immediately processed, and our team starts packaging and preparing the items for shipment.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order after it is placed. The invoice will be sent to the email address provided during the checkout process.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
The payment for your order is typically taken from your bank account immediately after the purchase is completed on your website. Once the transaction is processed through your payment gateway (like Stripe), the funds are transferred from your bank account to the merchant’s account, confirming the order.
What is wishlist?
A wishlist is a feature on the website where you can save products you’re interested in for future purchase. It allows you to keep track of items you like without having to buy them right away. When you’re ready, you can easily add them to your cart and proceed to checkout.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or wrong product, please follow these steps:
- Contact Us: Reach out to our customer service team as soon as possible by email or phone. Provide your order number and details about the issue.
- Provide Evidence: If the product is damaged, please take clear photos of the item and packaging to help us assess the situation.
- Return/Exchange Process: We will guide you through the return or exchange process. In most cases, we’ll arrange for a replacement or refund, depending on the issue.
- Return Shipping: If a return is necessary, we will provide instructions for shipping the product back. In cases of damaged or incorrect items, we may cover the return shipping costs.
Can I change or cancel my order?
Once an order is placed, it is processed quickly to ensure timely dispatch. However, if you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, we may not be able to make any changes
What is “package tracking“ in my orders?
Package tracking allows you to monitor the status and location of your order as it is being shipped. Once your order is dispatched, you will receive a tracking number, which you can use to track your package through the shipping carrier’s website. This will show you updates such as when the package was shipped, its current location, and estimated delivery time, helping you stay informed about your order’s progress until it reaches you.